Terms & Conditions
Last Updated: October 21, 2026
Welcome to pkmartareekode.com. These Terms and Conditions outline the rules and regulations for the use of our website and grocery delivery services. By accessing this website and placing an order, you agree to comply with and be bound by the following terms.
1
General Overview
- pkmartareekode.com provides an online grocery ordering and delivery platform serving customers within designated local service areas.
- By placing an order, you confirm that you are at least 18 years of age or accessing the site under parent/guardian supervision.
2
Service Areas & Delivery
- We currently provide delivery services to specified areas including Areekode, Kariparambu, and nearby local areas.
- Delivery slots are scheduled based on operational capacity and customer preference at checkout.
- Estimated delivery times are indicative and may vary slightly due to traffic, weather, or unexpected delays.
- Customers are required to provide complete address details and a valid contact number to ensure smooth delivery.
3
Pricing & Product Information
- All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless specified otherwise.
- While we ensure precise weight and pricing, minor variations may occur for fresh farm produce (fruits and vegetables).
- Delivery charges, if applicable, are calculated and clearly shown at checkout before order confirmation.
4
Payments
- We accept online payments through secure, encrypted gateways (UPI, Debit/Credit Cards, Net Banking, and Wallets) as well as Cash on Delivery (COD) for eligible orders.
- All online transaction data is securely handled by authorized payment processing partners.
5
Order Cancellation & Modifications
- Orders can be cancelled or altered before they are packed and out for delivery.
- Cancellation requests cannot be entertained once the delivery partner has dispatched the order.
6
Returns & Refunds
- Perishable Goods: Fresh items (fruits, vegetables, milk, bakery) must be checked upon receipt. Defective or spoiled items must be reported immediately at delivery time.
- Packaged Groceries: Expired, broken, or wrong items can be returned within 24 to 48 hours of receipt.
- Approved refunds will be processed back to the original payment source within 5 to 7 working days, or credited appropriately for COD orders.
7
Customer Obligations
- Customers agree to be present at the delivery location during the selected delivery slot.
- Repeated delivery refusals without genuine cause or fraudulent practices may lead to account suspension.
Customer Support & Contact Details
If you have any questions or concerns regarding these Terms, please reach out to us:
Store / Registered Address:
PA MART, Kariparambu, Areekode, Malappuram, Kerala, India - 673639
Phone / WhatsApp:
+91 7994640490
Email Support:
pkmartareekode@gmail.com
