Cancellation & Refund Policy
Last Updated: October 21, 2026
At pkmartareekode.com, customer satisfaction is our top priority. We strive to provide the freshest groceries and daily essentials. Please read our cancellation and return guidelines below.
1. Order Cancellation
- Orders can be cancelled free of charge before they are processed and packed for delivery.
- Once an order is packed or out for delivery with our delivery executive, cancellations cannot be processed.
- To request a cancellation before dispatch, please call or WhatsApp us immediately at +91 7994640490.
2. Returns & Replacement Eligibility
We accept returns or replacements under the following specific conditions:
Fresh produce and perishable items must be checked at the time of delivery. Any damaged, spoiled, or missing items must be pointed out immediately to the delivery partner or reported within 2 to 4 hours of receipt.
Items that are expired, damaged during transit, leaked, or incorrectly delivered can be returned within 24 to 48 hours of delivery in their original packaging.
3. Refund Process & Timelines
- Once your return/complaint is verified and approved by our support team, the refund will be initiated immediately.
- Online Payments (UPI, Cards, Net Banking): The amount will be credited back to your original payment method/source within 5 to 7 business days depending on your bank.
- Cash on Delivery (COD): For cash orders, the refund can be provided in cash by the delivery partner, adjusted against your next order, or transferred directly to your UPI ID.
Need Help with Returns or Cancellations?
If you received a defective item or have any questions about refunds, reach out to us:
