Return & Refund Policy
PA MART
Eligibility for Return
Returns will only be accepted under the following conditions:
- ✅ The product received is damaged.
- ✅ The product is not in usable condition.
- ✅ A wrong item has been delivered.
⚠️ Important Note
As we deal with daily essential items including fresh fish, halal beef, and chicken, every return request will be carefully verified before approval.
As we deal with daily essential items including fresh fish, halal beef, and chicken, every return request will be carefully verified before approval.
Mandatory Check at Delivery
- 📦 Customers must check all items at the time of delivery.
- ⏱️ Complaints can be raised within a maximum of 10 minutes after delivery.
- 🚚 Any issue must be reported immediately to the delivery person.
- ❌ Complaints received after delivery or after 10 minutes will not be considered.
Return Policy Clarification
All return or complaint requests must be made during delivery or within 10 minutes after delivery.
Requests made after this period will not be accepted.
Requests made after this period will not be accepted.
Refund Method
Refunds will be issued through the same payment method used during the purchase, including UPI, Debit/Credit Card, Net Banking, or other supported payment methods.
Refund Processing Time
Approved refunds will be processed within 48 hours.
How to Request a Return / Refund
Please provide the following details:
- 🧾 Order Number
- 📝 Description of the issue
- 📷 Photo of the damaged product (if possible)
Our Rights
PA MART reserves the right to approve or reject any return or refund request after verification.
Any misuse, false information, or fraudulent claims may result in rejection of the request.
Changes to This Policy
PA MART reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Any updates will be published on this page.
